Abstract:
The purpose of this paper is to investigate total quality management
(TQM) implementation in the Libyan Public Health Sector (LPHS), in
order to assist Libyan public health sector to effectively implement their
TQM initiatives. Using existing measures in the literature, five factors
have been identified as being critical for successful TQM in the Libyan
public health sector, namely; top management support, education and
training, patients focus and satisfaction, supplier management,
continuous improvement culture. The data used in this study were
obtained using a survey questionnaire by (64) managers in the Libyan
Public Health Sector. The results revealed that the LPHS is at a low level
for TQM implementation and does not make sufficient efforts to improve
its quality. This paper contributes to the existing knowledge by
investigating the five critical success factors implementation of TQM in a
different context. Results from this paper will help any future efforts to
develop a framework for implementing TQM in Libyan public health
sector in the future.
